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Clinic Policies
Deposit for Initial Consult & Treatment:
We are committed to providing all patients with the opportunity to schedule acupuncture services efficiently and promptly. A deposit is Required to secure your appointment, which will be applied toward your initial acupuncture session, copayment or refunded.
Payment and Insurance:
We accept cash, personal checks, cards and HSA cards. There is a 3% processing fee on cards, payment is expected at the time of your visit. We may securely store and handle your card information. All transactions are encrypted and fully compliant with HIPAA and PCI standards to ensure your privacy and protection.
Cancellation Policy:
We value your time and ours, and work hard to keep our schedule running smoothly for all patients. To help us do so, we kindly ask that you follow the cancellation guidelines below: New Patients: Please provide at least 72 hours’ notice to cancel or reschedule your appointment. Existing Patients: We require a minimum of 24 hours’ notice for any cancellations or changes. Due to the tightly scheduled nature of our appointments, late cancellations or reschedules will incur a $55 fee or result in the forfeiture of your prepaid deposit. Please note that late arrivals may be considered a late cancellation and are subject to the same policy.
Sanitation:
Your treatment begins upon entering our office, where we provide a healing experience in a calm, clean environment. Our acupuncturist washes their hands thoroughly with soap and water before and after every patient interaction. Our linens are professionally laundered after each use, and all reusable equipment, such as cups are sanitized using medical-grade disinfectants. We only use sterile, single-use, disposable stainless steel acupuncture needles, which are directly discarded into bio-hazardous waste containers.
HIPPA & Privacy:
We respect your privacy and protect your health information in compliance with HIPAA. Your information is only used for treatment, payment, and healthcare operations. All data is securely stored, and communications are kept confidential. No copies of your healthcare information will be provided to other healthcare providers, insurance companies, attorneys, or family members without your signature on a Release of Information Form.
Herbal Safety:
We take the issue of herb safety very seriously. Nelson Comerci L.Ac. is certified to practice Chinese Herbology by the NCCAOM and licensed by the State of Idaho. All herbal products are tested for bacteria, mold, heavy metals, and pesticides. Prepared formulas are manufactured according to strict Current Good Manufacturing Practices (cGMP), US Food and Drug Administration (FDA), and World Health Organization (WHO).
Chaperone Policy:
As health care providers, we respect the dignity of each patient and conduct each visit in a manner that strives to provide a comfortable and considerate atmosphere providing appropriate gowns, privacy for undressing, sensitive use of draping, and clear explanations of various components of a physical examination.
Treatments will be highly focused and the patient will be fully clothed; in other cases, the patient may need to be unclothed and wearing a gown. In every case, patients are free to request a chaperone. The chaperone may be a patient advocate or authorized health care professional. The health care professionals will adhere to the standards of confidentiality. During the time that a chaperone is present, the health care provider will strive to keep all inquires of a sensitive nature to a minimum. If a chaperone is provided, a separate opportunity for private conversation will be provided, however, you may request a chaperone for any examination performed at this clinic.
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