New Patient Forms
The Day Of Your Visit:
Please try to avoid eating or drinking anything that will stain your tongue, such as coffee, tea, juice, or candy, for at least an hour before arrival, as we will be examining your tongue and want it to be its natural color. Take it easy after treatment if possible and avoid strenuous activity, caffeine, drugs, or alcohol for a few hours.
For your comfort, we recommend wearing loose shirts and pants that can roll up above the knee and to the shoulder. To maintain a clean and hygienic environment, shower beforehand and skip perfumes, scented oils, lotions and smoking.
• Please reschedule if you’re actively sick or coughing, you will not be charged for late cancelation.
We require 72 hours’ notice to cancel or rescheduling new patient appointments. Existing patients must provide 24 hours’ notice for cancellations or rescheduling. Late cancellations or missed appointments may incur a $55 fee, or pre-paid sessions will be forfeited.
Clinic Policies
Deposit for Initial Consult & Treatment:
We are committed to providing all patients with the opportunity to schedule acupuncture services efficiently and promptly. A deposit is Required to secure your appointment, which will be applied toward your initial acupuncture session, copayment or refunded.
Payment and Insurance:
We accept cash, personal checks, cards and HSA cards. There is a 3% processing fee on cards, payment is expected at the time of your visit. We may securely store and handle your card information. All transactions are encrypted and fully compliant with HIPAA and PCI standards to ensure your privacy and protection.
Sanitation:
We believe that the treatment begins from the moment you enter the office. We pride ourselves on providing the most healing experience in a calm, clean environment. We have hand washing sinks in or near all treatment rooms, our linens are professionally laundered after each use, and all reusable equipment, such as cups are sanitized after each use. We only use sterile, single-use, disposable acupuncture needles, which are directly discarded into bio-hazardous waste containers.
HIPPA & Privacy:
We respect your privacy and protect your health information in compliance with HIPAA. Your information is only used for treatment, payment, and healthcare operations. All data is securely stored, and communications are kept confidential. No copies of your healthcare information will be provided to other healthcare providers, insurance companies, attorneys, or family members without your signature on a Release of Information Form.
Herbal Safety:
We take the issue of herb safety very seriously. Nelson Comerci L.Ac. is certified to practice Chinese Herbology by the NCCAOM and licensed by the State of Idaho. All herbal products are tested for bacteria, mold, heavy metals, and pesticides. Prepared formulas are manufactured according to strict Current Good Manufacturing Practices (cGMP), US Food and Drug Administration (FDA), and World Health Organization (WHO).
Chaperone Policy:
As health care providers, we respect the dignity of each patient and conduct each visit in a manner that strives to provide a comfortable and considerate atmosphere providing appropriate gowns, privacy for undressing, sensitive use of draping, and clear explanations of various components of a physical examination.
Treatments will be highly focused and the patient will be fully clothed; in other cases, the patient may need to be unclothed and wearing a gown. In every case, patients are free to request a chaperone. The chaperone may be a patient advocate or authorized health care professional. The health care professionals will adhere to the standards of confidentiality. During the time that a chaperone is present, the health care provider will strive to keep all inquires of a sensitive nature to a minimum. If a chaperone is provided, a separate opportunity for private conversation will be provided, however, you may request a chaperone for any examination performed at this clinic.
Stop guessing. Start living.
Whether it’s your first step to a healthier life or your last resort, Chinese medicine gives you the power to make positive changes.